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      Notice

      We are still experiencing delays due to the impacts of Covid.   Please read through this page carefully for guidelines on extended processing and delivery times.

      Customer Care Hours

      Customer care hours 10am to 4pm Monday through Friday with the exception of holidays.  If you have questions regarding products or regarding an order, please e-mail us. We will not respond to emails requesting information that is already explained on our customer care page, so please take the time to review this page carefully.  We are trying to work as efficiently and as quickly as possible.   If you are inquiring on the status of an order please make sure to include your order number.  Please allow 2-4 business days for an e-mail reply. We have minimal staff so your patience is appreciated.

      Order Processing

      Orders are processed Monday through Friday excluding weekends and holidays.  Orders placed on weekends and holidays are not processed until the next business day, so order processing time begins on the next business day. Processing times do not include time in transit for delivery.

      CURRENT PROCESSING TIMES:  Items marked MADE TO ORDER in the description have an approximate 4 to 6 week processing time. Please note we are still experiencing some delays so it may extend past that on select items but we are working on trying to avoid prolonged backorders.

      All of our graphic design apparel is made to order unless the item indicates it is a Ready To Ship Item. Processing time is not affected by the method selected for delivery, nor does it include time in transit for delivery. Orders placed during promotions or peak holiday periods may incur a delay. We do not send updates during the processing times.  We are a small business and made to order times can vary.  You should expect to receive an update once your order is ready to ship, with tracking.  If you wish to to rush processing please see the next paragraph.

      RUSH ORDERS: At this time, rush orders are decided based on our current order volume and stock availability.  If you would like an order rushed or shipped faster than our normal processing time, please contact us ahead of placing your order to inquire about the possibility of rushing your order or at least very soon after to receive rush options if applicable and allow us time to try and accommodate your request.

      If you have questions about processing please email us with your order number if already ordered so we can assist you as efficiently and quickly as possible.  We are happy to try and work with you to get your items to you in time for a special event or trip.

       

      Shipping & Delivery

      All orders are shipped via USPS first class (standard) mail or Priority Mail.   Express mail is available upon request.  Time in transit depends on the delivery method you choose.  

      First Class (Standard): due to COVID, delivery times vary but usually within 5-7 business days.

      Priority Mail: due to COVID this varies but usually 3-5 business days once it is scanned into their system.

      Express Mail delivery available upon request.  Please contact us to inquire about faster delivery methods if needed.

      PLEASE NOTE: The method of delivery chosen at checkout does not change or include the processing/production time.  We have no control over the delivery time and are not responsible for the package once it is in the hands of the carrier.  If you need an order shipped faster than the advertised processing time, please see RUSH ORDERS under Processing Times for information on how to rush an order.

      International Orders

      For orders shipped outside of the United States, please be aware that additional shipping/VAT taxes/custom fees may have to be paid by you to receive your package. We are not responsible for any import fees and/or duty taxes put in place by governments outside of the US.

       

      Exchanges/Returns

      MADE TO ORDER ITEMS: Due to the custom nature of our made to order items we do not allow exchanges or returns at this time. 

      If an item is sent to you in error on our part, we will promptly work with you to get the matter resolved as quickly as possible.  Please contact us to make arrangements.

      BOUTIQUE ITEMS:  Boutique items are final sales at this time. No returns or exchanges.

      Damages

      We stand behind our workmanship and products 100%.  If an item is received damaged please contact us for further instructions.  Damages must be reported within 48 hours.

       

      Lost Packages Or Package Delays

      If an item appears to be lost in transit, please contact us and we will begin a tracer on the package.  More often than not the package is located by the post office/mail carrier and delivered safely.  If not, we will take action depending on the situation to resolve the matter as quickly as possible.  PLEASE NOTE: deliveries are subject to delays due to COVID-19, especially overseas.  These delays are out of our control.  Most delays are due to postal offices and sorting centers observing the social distancing guidelines and minimal staff, hence slower moving packages.  Your patience and understanding is appreciated due to these circumstances that are out of our hands.

       

      Cancellations

      Order cancellations are not accepted after the order is placed, however if there is a change you need or an error that you made you may reach out to us via email within 24 hours of placing your order or as close to that as possible, and we will do our best to assist.